Movement

Unless you don't wear your watch daily or you're an extremely inactive person, you won't have to wind your automatic Vertex. But if you are putting it on for the first time or after a period of inactivity, just give the crown 20 or 30 spins until the seconds hand starts moving.

We recommend Wolf Automatic watch winders https://www.wolf1834.com

Shipping policy

Shipping is included by Royal Mail Special Delivery in the UK and UPS for rest of world. We are happy to work with other shipping companies on request.

Vertex works with service partners around the world to ensure your Vertex is kept in proper order.

Manuals

Tax

Prices within the United Kingdom are shown including UK VAT, outside of the UK our website automatically removes VAT from the product price. You will then be contacted by UPS or your chosen shipping agent for any import duties due during the customs clearance process. 

Full Service

Please contact Vertex directly at info@vertex-watches.com

Service outside of warranty is chargeable and the cost will depend on the specific issue, Vertex is focused on our customer experience and it is much more important to us that your watch is working than you becoming a potential service revenue stream.

All Vertex watches are serviced and regulated before being shipped.

Within the UK we have our own dedicated watch workshop, outside of the UK we work with a select group of Service providers. Should you not be near one of these we will find the closest support facility and work directly with them to resolve any issues.

Warranty

Warranty on all watches is 5 years, currently we do not offer a warranty
extension.

Returns

UK returns are free of charge for returns outside of the UK please contact Vertex for an agreed shipping rate.

Please contact Vertex directly at info@vertex-watches.com

Orders can be cancelled any time until the item has shipped. 

We allow returns within 14 days of receipt of order so long as the watch has not been worn and shows no signs of wear.