Movement

When you first wear your watch or if it has not been wrong form more than 42 hours then it is wise to find the crown around 20 turns ignorer to charge the main spring after that the Automatic rotor will regulate the watches charge state.

We recommend Wolf Automatic watch winders https://www.wolf1834.com

Shipping policy

Shipping is included but Royal Mail Special Delivery in the UK and UPS for rest of world. We are happy to work with other shipping companies on request.

Vertex works with service partners around the world to ensure your Vertex is kept in proper order.

Manuals

Tax

Prices within the United Kingdom are shown including UK VAT, outside of the UK our website automatically removes VAT from the product price. You will then be contacted by UPS or your chosen shipping agent for any import duties due during the customs clearance process. 

Full Service

Please contact Vertex directly at info@vertex-watches.com

Serivce outside of warranty is chargeable and the cost will depend in the specific issue, Vertex if focused on our customer experience and it is much more import to us that your watch is working than you becoming a potential service revenue stream 

All Vertex watches are service and regulated before being shipped.

With in the UK we have our own dedicated watch workshop, outside of the UK we work with a select group of Service providers. Should you not be near one of these we will find the closest support facility and work directly with them too resolve any issues.

Warranty

Warranty on all watches is 5 years, currently we do not offer a warranty
extension.

Returns

We allow returns within 14 days of receipt of order so long as the watch has not been worn and shows no signs of wear.

UK returns are free of charge for returns outside of the UK please contact Vertex for an agreed shipping rate.

Please contact Vertex directly at info@vertex-watches.com

Orders can be cancelled any time until the item has shipped. 

We allow returns within 14 days of receipt of order so long as the watch has not been worn and shows no signs of wear.